Returns of items

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Due to the high demand and the shortage of certain materials, all of our shipments are suffering delays. Please, we ask you to be patient, as we're working as fast as we can to dispatch pending orders. Remember: all our Display Frames are made to order, manufactured end-to-end in Barcelona, and some parts are completely handcrafted. You can check your order status here.

Returns of items

22 Apr, 2021 5621 Orders

Refund policy in case of damage during shipment
Please visit → I have received a damaged item.
  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • If you wish to return an item or items because you have changed your mind about them for some reason, you have to send the items back and we'll refund your initial purchase price only, not the outgoing shipping price, since this is paid to the shipper.
  • Return shipping fees are the responsibility of the buyer, and all returns should be sent with a tracking number.
  • Refunds are given only as long as the item(s) is received in the same condition as when we shipped it to you. Items that are returned in a condition other than that in which they were sent out are not eligible for refunds.
  • Customers who return items without a tracking number do so at their own risk; items that are lost or damaged during return shipping are exclusively the buyer's responsibility.
  • Made to order products are not eligible to return or refund.


Refund (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take up to 14 days for your return to be fully processed.
  • → More information visit When will I receive my refund?


Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again. It can take up to 14 days for your return to be fully processed.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.



  • To return your product, you should mail your product to: Nou de Sant Pere, 63 3º, Terrassa - 08221, Spain.
  • To return your product, you should mail your product to the address provided.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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